Privacy Policy

Effective Date: 26 January 2026

Welcome to Racto POS, a web-based application owned and operated by Ractosoft Solution (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable.

Information We Collect

1. Personal Information

Name
Email address
Phone number
Profile photo (if uploaded)

2. Usage Data

IP address
Browser type and version
Operating system
Pages visited and time spent
Log files and diagnostic data

3. Location Data

We may collect approximate location data if you grant permission through your browser or device. You may withdraw this consent at any time.

4. Payment Information

Payments are processed securely through authorized third-party payment gateways. We do not store or process credit/debit card, UPI, or banking details on our servers.

Legal Basis for Processing (GDPR)

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

How We Use Your Information

Operate and maintain Racto POS
Improve functionality and user experience
Provide customer support
Ensure security and prevent fraud
Comply with legal obligations

Disclosure of Information

We do not sell or rent personal data. Information may be shared with:

Trusted service providers under confidentiality agreements
Analytics and infrastructure providers
Government or regulatory authorities when required by law

International Data Transfers

Your information may be transferred outside India or the EU to trusted service providers. Such transfers are protected using appropriate safeguards in compliance with GDPR and Indian data protection laws.

Your Rights

Right to access, correct, or update your data
Right to withdraw consent
Right to data portability (GDPR)
Right to erasure, subject to legal obligations
Right to lodge a complaint with a data protection authority

Requests can be sent to hello@ractosoft.com.

Data Security

We follow reasonable security practices as mandated by the IT Act, including encryption, access control, and secure infrastructure.

Data Retention

Personal data is retained only as long as necessary for business or legal purposes and is securely deleted thereafter.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect children’s personal data.

External Links

We are not responsible for the privacy practices of third-party websites.

Grievance Officer (India)

In accordance with the IT Act, grievances may be addressed to:
Email: hello@ractosoft.com

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Contact Us

📧 Email: hello@ractosoft.com

🌐 Website: https://www.ractosoft.com